Published by MenaITech on 2022-09-08 2e546k
What is MenaTracks?
MenaTracks is an ITIL certified web-based service desk solution that helps organizations manage and solve their internal and external incidents. It provides an interface for various activities such as change, problem, configuration, release, service level, and IT service continuity management. MenaTracks acts as a single point of , maintaining control of incidents from discovery to completion, increasing customer satisfaction, productivity, and improving ROI. It optimizes collaboration, communication, and teamwork, providing a clear roap for future development.
1. s can subscribe to be notified for specific projects/incidents having a certain priority for them; MenaTracks will notify those s for any change happening to the incident (whether it is newly created, closed, - Automate business processes in multiple areas of the organization.
2. Organization customers’ incidents can be reported directly by the customers using their MenaTracks or indirectly by ing their incidents to a helpdesk team who will enter it on the system to be tracked for follow up and referencing.
3. - Increase quality, productivity and improve ROI; MenaTracks will help you stay on top of important incidents in your business.
4. MenaTracks is a powerful ITIL certified web-based service desk solution handling incidents and requests.
5. MenaTracks helps you in managing and solving your business internal and external incidents.
6. - Optimize and improve Collaboration, Communication and Teamwork; MenaTracks keeps people connected by providing an infrastructure where team can communicate and collaborate.
7. s will be able to focus on the essential areas and spend less time on the lower-priority items, increasing the productivity of each team member and thus reducing the cost.
8. - Focused; MenaTracks works on Incident Management and creates a comprehensive enterprise solution covering a wide range of functionalities.
9. MenaTracks s can save time and effort with the system’s automated Email and SMS notification feature.
10. - Increase customer satisfaction; MenaTracks helps keep your customers happy.
11. MenaTracks allows you to maintain control each step of the way from discovery to completion.
12. Liked MenaTracks? here are 5 Business apps like ADP Mobile Solutions; Microsoft Teams; Indeed Job Search; Zoom - One Platform to Connect; DoorDash - Dasher;
Or follow the guide below to use on PC:
Select Windows version:
Install MenaTracks app on your Windows in 4 steps below:
on Android: Android
- ITIL certified web-based service desk solution
- Handles incidents and requests
- Interface for change, problem, configuration, release, service level, and IT service continuity management
- Direct and indirect incident reporting
- Automated Email and SMS notification feature
- Subscription for specific projects/incidents
- Maintains control of incidents from discovery to completion
- Increases customer satisfaction
- Increases productivity and ensures ability
- Optimizes collaboration, communication, and teamwork
- Provides a clear roap for future development
- Reduces clerical overhead and incidents slipping through the cracks
- Easy to use and deploy
- Full access for clients from any platform, anywhere
- No client-side installation
- Deployment in less than 10 days
PC Apps 
