Published by Vidyo Inc. on 2020-05-18 655r6f
What is VidyoEngage?
VidyoEngage is a video customer engagement solution that allows click-to-video chat, skill-based routing, customer waiting treatments, post-call surveys, and call summaries. It is designed for customer centers and service centers that want to add a video communication channel to their services. The app requires a paid subscription to VidyoEngage cloud services and may require access to the 's camera to function properly.
1. The Operator of each Vidyo system to which this application connects may collect meeting usage data and personal information, such as your screen name and IP address, from the application when it connects to such system, which will be subject to any of services, and/or similar provisions of such Operator.
2. You consent to receive communications, updates, and upgrades from Vidyo for this application or from the operator of any Vidyo system to which this application connects (an "Operator").
3. Ideal for customer centers and service centers who want to add a video communications channel, VidyoEngage helps bridge the gap between online convenience and emotional connections with your customers.
4. VidyoEngage is a turnkey solution for video customer engagement that enables click-to video chat, skill-based routing, customer waiting treatments, post-call surveys, and call summaries.
5. By installing this application, you acknowledge that you have read and understood this description.
6. You acknowledge that this application may require access to your camera to function properly.
7. You can withdraw your consent at any time by uninstalling this application.
8. This app requires a paid subscription to VidyoEngage cloud services.
9. Liked VidyoEngage? here are 5 Business apps like ADP Mobile Solutions; Microsoft Teams; Indeed Job Search; Zoom - One Platform to Connect; DoorDash - Dasher;
Or follow the guide below to use on PC:
Select Windows version:
Install VidyoEngage app on your Windows in 4 steps below:
on Android: Android
- Click-to-video chat: Allows customers to initiate a video chat with a customer service representative with just one click.
- Skill-based routing: Routes customers to the appropriate representative based on their needs and the representative's skills.
- Customer waiting treatments: Provides customers with waiting treatments such as music or messages to keep them engaged while waiting for a representative.
- Post-call surveys: Allows customers to provide on their experience after the call.
- Call summaries: Provides a summary of the call for the representative to review and use for future reference.
- Emotional connections: Helps bridge the gap between online convenience and emotional connections with customers.
- Subscription-based: Requires a paid subscription to VidyoEngage cloud services.
- : Collects meeting usage data and personal information subject to the of services, , and similar provisions of the operator of the Vidyo system to which the application connects.
PC Apps 
