Nordstrom for Pc 38l3r

Hello! I just wanted to leave a quick review of this this app iOS app as a whole. UI and UX wise this app is definitley on par with a shared and abrupt positive experience especially when going back and fourth between your website and the app on a daily basis as I do. There is however on main downfall of this app that often causes me to use your website instead. And I honestly think that here we are in 2018 and this should’ve been dealt with awhile ago. Background resuming.. Essentially all apps these days this feature however whenever I leave the this app app and return my current search, view, anything is removed and the app restarts a fresh. This is incredibly annoying. I could be knee deep into a style exploration and I get a text message that forces me to leave the app. Once I do not thinking bam my search and what I was looking at is now gone. I get that inventory is constantly shifting and things need to be updating in the background but every other app out these days can manage this appropriately so there must be a way. I think if you really want this app to truly be world class as your shopping institution is as a whole this is something that needs immediate revisiting and from your development team. I hope that this will at least go into consideration as it really is a heck of a feature loss at this point. Thanks for hearing me out!

I LOVE shopping this app’s and I do 99% of my shopping through the app but I have two major issues. Leaving reviews; why on earth don’t you make leaving a review as simple as creating a link on the item in the “purchases” section and name it “leave a review”? You know I bought the item, you see I’ve received my item. For me to leave a review I have to go to my emails, search this app, search for “review your item” in the subject and then, because the item isn’t listed in the email subject....I have to open every single email, follow a link, leave a review, return to my emails and sift through the “leave a review” emails to see which email belongs to which item. Frustrating! I buy 20-40 items a month from this app’s...that’s a lot of email searching. Secondly; it’s my birthday month and everyone wants to know what to buy me. Why can I not share my wish list?? I cant even share my shopping bag items. There’s the arrow link to share on each item in my cart BUT when I share the item the color and size does not travel with the share so the recipient just see’s that I like a particular sweater but no idea of the size or color. These are really basic capabilities, I expect better from this app’s. I had to share my wish list items from another app.

I placed an order when the anniversary sale went live to cardholders and then 3 days later one item was cancelled and then another two days later EVERYTHING in my order was cancelled. I don’t understand a) what the benefit of being a cardholder and having early access does and b) why you list items on the site and say they’re available and then you oversell and can’t fulfill your customer’s order. It’s just so frustrating as a customer to have to deal with this. Other retailers had some of the same items but i didn’t purchase thinking that my order was confirmed by you guys via the confirmation email that i received and now the items are sold out everywhere. I did end up purchasing a pair of shoes that you guys did not have my size in from Macy’s and they were the same price and arrived on my doorstep in 2 days. I’m extremely disappointed in how you guys handle the sales during your anniversary sale as well as the customer care representatives that i spoke to. I spoke to a total of 4 different ones and was basically told that they were sorry but that there was nothing they could do and the items were now sold out. It will definitely make me re-think shopping any sale you guys have in the future.

Let me start by saying the app used to be amazing. Sadly, this app updated their rewards program and app approx. a year ago and renamed it the Nordy Club. Since that time, the app no longer tracks my rewards. For all you long-time this app shoppers, I was a Level 3 in the old program and now Ambassador level in the new Nordy Club program. The app permanently thinks I’m a Member level with zero benefits. That means i can no longer view or use rewards while shopping online. Based on a another review I just read, I’m now wondering if I’m even earning points while shopping with the app. I have no way of checking that. I have spent DOZENS OF HOURS of my time both in-store with customer service at the downtown Seattle Flagship store and on the phone with multiple levels of tech trying to get this issue fixed. My information is current and my phone number linked. Tech gave me a ticket number and escalated my issue back in December 2018. Nothing has changed. I have been shopping at this app for 35+ years but now feel that this app no longer values my business. Consequently, I’ve all but stopped shopping there this year and will likely cancel my this app altogether in the near future.